★RETURN/EXCHANGE POLICY

This policy document is subject to change at anytime at the discretion of Kay's Beauty Supply BEAUTY BOUTIQUE.  Please read carefully. If you have questions or require clarification on any of the points listed below, please contact us.

We ship our product WORLDWIDE.  We ensure that all out items for sale are packaged for safe delivery. We ship all products by Canada Post and Purolator/UPS unless otherwise directed. This usually takes between 2-15 business days depending on the delivery service in the destination area.

We normally ship our products within 1-3 business days unless requested otherwise. If we are unable to dispatch your order within 1-3 business days we will contact you and advise you of the expected dispatch date. Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address.

Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address. ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

  • Must send back the item in no more than 7 days of delivery date.

  • Used, not in original condition items cannot be returned.

  • Must contact us within no more than 3 days after delivery of item is confirmed.

  • All shipping fees are buyers responsibility.(sending and receiving, and shipping fee will be deducted if it wasn't charged at the time of the purchase.)

  • Customer must pay shipping charges for returned items (unless it can be proven that the error was made by Kay's Beauty Supply BEAUTY BOUTIQUE).  

  • Refunds will be issued according to the method of payment (for online purchases that ususally means by credit card.)

  • Items cannot be returned in person at our store location. The same channels of delivery applies to returns.

  • A re-stocking fee of 20% (of the original price) or more may be applicable.

  • Discounted/promotional items are not returnable but you can exchange for different items or colors.

  • For exchanging items, we will not be deducting any restocking fees, but buyers are responsible for the shipping fees.

  • All custom orders are not returnable.(final sale)

  • Weft/Weaving hair is not returnable if the hair bundle is broken from the packaging.

We currently ship items via Canada Post Corporation to destinations in Canada, the United States and other countries and therefore our shipping policy is governed in part by its operational rules and regulations.

Canada Post may contract third parties to handle/deliver items according to their business needs and/or regulations and/or jurisdictional dictate. Kay's Beauty Supply BEAUTY BOUTIQUE cannot be held responsible for the conduct of these third parties or for Canada Post Corporation activities via conduct of its services.

Kay's Beauty Supply BEAUTY BOUTIQUE reserves the right to refuse shipment to destinations for internal reasons or as governed by the jurisdiction in which it is registered to operate business or the limitations of its suppliers. Please consult this document for any changes or contact us.

 

 

★SHIPPING FOR OUR CANADIAN CUSTOMERS:
  • Tracked Shipping-Estimated in 3 Business days with tracking(All provinces in Canada): All orders over $300CAD-FREE Standard Shipping                                                                                                                                                    (ON)  : $8.99CAD

                                                                                                                                                         (Any other provinces): $12.99CAD

                                                                                                         

  • Xpresspost Shipping-Estimated in 2 Business days with tracking(Any provinces except ON): $14.99CAD

  • Priority Delivery-1 Business day – $22.99 CAD(ON)

                                                                                          $26.99 CAD(Any other provinces)

                              

★SHIPPING FOR OUR INTERNATIONAL CUSTOMERS(to USA):
  • Tracked Shipping- Estimated in 7 Business days with tracking: All orders over $300CAD- FREE Standard Shipping

                                                                                                                                                : All orders less than $300CAD- $16.99CAD

  • Expedited Shipping-Estimated in 4 Business days with tracking $24.99CAD

  • Priority Shipping-Estimated in 1 Business day with tracking - $36.99CAD

                                                        -        

 

★SHIPPING FOR OUR INTERNATIONAL CUSTOMERS:(to Europe and any other countries)

  • Tracked Shipping- Estimated in 8 Business days with tracking: All orders over $300CAD- FREE Standard Shipping

                                                                                                                                                : All orders less than $300CAD- $26.99CAD 

  • Priority Shipping -Estimated in 4 Business days with tracking  $59.99 CAD

         

                                   

Trademarks are used with the permission of their respective owners. Neither Kay's Beauty Supply BEAUTY BOUTIQUE nor its affiliates, agents, employees or associates claim any representation or warranty for these trademarks.

2019 ©kaysbeautyboutique.com All rights reserved.